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Control Centre Team Manager

Bracknell Forest Council
£28,785 - £32,878 + £609 London Weighting
Commercial Centre
Working Pattern:
Evenings/Full Time
37 hours. 24/7 shift pattern.
DBS Check:
Closing Date:
18/03/2019 at 23:55 PM
Bracknell Forest Council

Forestcare is a 24 hour control centre providing services in three main areas:

Monitoring community lifeline alarms and residents alarms in sheltered accommodation

Respond to emergency homecare requests and provide personal care and assistance in individuals own homes.

Monitoring lone worker alarms.

The contact point for Bracknell Council and partner agencies emergencies outside normal office hours.

Do you have experience as a manager in the care or telecare sector, are you looking for something out of the ordinary and exciting for your next challenge? If the answer is yes, then Forestcare may be the place for you!

This post is based in our Control Centre which is located in the heart of Bracknell. The purpose of this role is to be responsible for the rota to ensure compliant and adequate staffing levels in order to provide emergency care and support through various innovative means which are respectful, empowering and respond to individual needs and wishes. The role covers all aspects of Forestcare services in a range of settings including telecare support or face to face personalised care.

Your actual working times will be as part of a Control Centre Team Manager rota which will provide support to the Emergency Response Officer team and ensure that they are meeting targets; this will include weekends, bank holidays and covering the Team Manager during periods of absence including participation in an on call rota.

We are looking for a strong, forward thinking manager who is able to motivate and drive our very unique team. Act as a role model and champion quality and performance in all that Forestcare delivers by consistently demonstrating high quality examples of Leadership behaviours

You will also need to have attention to detail and be able to use our IT systems to extract information and log calls.  Empathy and sensitivity are also vital when working with vulnerable people.

For further information or an informal discussion please contact Louise Thompson on 01344 786500.



Equal Opportunities

Bracknell Forest Council – Working for Equality. We welcome applications from all sections of the community.

Further information on this vacancy