We've noticed you are using Internet Explorer. This is an outdated Web Browser and is not fully supported by this website. Consider switching to a moden Web Browser like Google Chrome.

Emergency Response Officer

Bracknell Forest Council
£22,401 - £27,358
Working Pattern:
Evenings/Full Time/Nights
37 hours per week.
DBS Check:
Closing Date:
25/02/2019 at 23:55 PM
Bracknell Forest Council

Emergency Response Officer (floating shift pattern)

Salary BG-H 24-30

Forestcare are recruiting an Emergency Response Officer to work in the Control Room helping our customers to feel safe. This role will cover both day and night dealing duties and is on a floating rota pattern to offer flexibility to both yourself and the service. This includes with alarm calls from lifeline customers and out of hours telephone calls.

You will have the chance to be mobile and help our customers in the community responding to “no answers, helping customers who have fallen and responding to faults. You will also provide emergency personal care to customers in their own homes.

We need someone who can keep calm when its busy and with an excellent telephone manner to deal with calls in a friendly and helpful way. We are looking for someone who will go the extra mile to ensure that we have satisfied customers and is able to think on their feet.

You will also need to have attention to detail and be able to use our IT systems to extract information and log calls. Empathy and sensitivity are also vital when working with vulnerable people.

You will need to be a car driver and hold a full manual licence. Previous applicants need not apply.

For further information or an informal discussion please contact a Control Centre Manager, on 01344 786 500.



Equal Opportunities

Bracknell Forest Council – Working for Equality. We welcome applications from all sections of the community.

Further information on this vacancy